Terms and Conditions

DELIVERIES

All deliveries will be sent needing a signature. Please use an address where parcels can be delivered and signed for.

Please make sure you sign for any parcels you receive, checking for damage of the parcel and noting any damage on the delivery document if there is, whilst also checking and signing for the correct amount of parcels delivered to you.

Please note that any damage during transit is not our responsibility unless noted on the delivery documents to the courier.

Any missing items should be reported within 24 hours of delivery, if items were missing due to damage during transit, this should also be noted on the delivery note of the courier otherwise we (Goldforce) will not be held responsible for any losses.

RETURNS AND EXCHANGES

We do our best to ensure all of our customers enjoy a happy shopping experience with Goldforce however occasionally you may need to return an item.

GOLDFORCE

1st FLOOR

24-26 SCOT LANE

DONCASTER

DN11ES

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product. Some goods are non-returnable for hygiene reasons.

If a refund is required, then the entire order needs to be returned back to us within seven (7) working days. However, you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days.

The goods need to be in their original packaging in good sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

FAULTY PRODUCTS

We are sorry to hear you believe your item is faulty, please return the goods back to us including details where possible of:

Your Order Number

Product Code/Product Name

Details of the fault

Whether you would prefer a refund or replacement

We advise that you send items back via registered post. The return address is:

GOLDFORCE

1st FLOOR

24-26 SCOT LANE

DONCASTER

DN11ES

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days.

Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.